Job Title:
Reporting and Development Officer (F/T or 0.8 EFT)
Context:
Community Housing Limited (CHL) Group of Companies is an innovative and best practice affordable housing organisation which assists access to, develops and manages sustainable housing for people in need.
Responsible For:
Company performance analysis and reporting
Reports To:
Manager Executive Services
Supervises:
N/A
Main Activities:
• monitoring service delivery across the company for measurement of performance delivery;
• development annd management of information systems and databases to record service delivery activity and compliance with guidelines and service goals;
• preparatiion of reports and policy advice regarding standards of service delivery across CHL regional and business units ;
• preparation of rental remittance and other service deliverry reports as required by CHL contracts with Government, and partnership organisations;
• producing tenant satisfaction report, including ensuringg client feedback is validated through interviews;
• monitoring of accrediitation systems as implemented by the company such as National and State Housing Standards; and
• other duties as required. >
Key Skills & Selection Criteria:
• Several years experience in a Housing related position;
• High level of skill in data analysis;
• Excellent communication skills both written and verbal; <
•¢ Experience and skills in analysis and reporting on data;
• Experience in providing advice around service delivery standards;
• A sound knowledgge of computer technology, including proficiency in MS Office applications and databases;
• Ability to work under direction while maintaining initiaative
• Proven organisational and time management skills
• Ability to work autonomously, whilst also being a constructive team member.
Other Information:
It should be recognised that services are in a constant state of development, and some of the above duties may change during the period of employment.
Internal Contacts:
Manager Executive Services, Executive Services team, other CHL Business Units and staff.
External Contacts:
Relevant State Housing Authorities, CHL Clients
Qualifications:
Current Victorian Driver’s Licence (mandatory)
Please submit applications by email or post to:
Tegan Rose
Human Resources
Community Housing Ltd &
Community Housing (Vic) Ltd
9 Prospect Street
Box Hill Vic 3128
Australia
timorlestehousing@chl.org.au
Direct phone: 61 3 9856 0048
Fax number: 61 3 9856 0051
General phone: 61 3 9856 0050
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